Unlock Membership Benefits
  • 2% cashback for every purchase
  • 10% OFF on accessories
  • $10 OFF on materials
Unlock Membership Benefits
  • 2% cashback for every purchase
  • 10% OFF on accessories
  • $10 OFF on materials
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30-Day Price Guarantee

At xTool, we are committed to providing our customers with the best value for their purchases. To ensure you always get the best price, we offer a 30-day price guarantee on all products purchased directly from au.xTool.com. This policy aims to give you confidence and peace of mind when shopping with us.

What is the 30-Day Price Guarantee?

Our 30-day price guarantee means that if you purchase a product from au.xTool.com and the price of that product drops within 30 days of your purchase date, you are eligible for a refund of the difference in price.

How Does the Price Guarantee Apply?

  • Eligibility: The price guarantee applies only to purchases made on au.xTool.com. Products purchased from other retailers or third-party sellers are not eligible.
  • Timeframe: The price drop must occur within 30 days of your original purchase date.
  • Product Match: The price guarantee applies to the same product (identical model, specifications, and condition).

How to Apply for a Price Difference Refund

If you notice that the price of a product you purchased from au.xTool.com has dropped within 30 days, follow these steps to apply for a refund of the price difference:

  • Documentation: Prepare your order number and proof of the price drop (such as a screenshot and link to the product page showing the reduced price).
  • Contact Us: Reach out to our customer support team at support@xtool.com Include your order number, proof of the price drop, and a brief explanation of your request.
  • Verification: Our team will verify the price drop and your purchase details.
  • Refund Process: Once verified, we will process the refund for the price difference to your original method of payment. It typically takes 1-3 business days for you to receive the refund.

At xTool, we strive to provide our customers with high-quality products and exceptional customer service. Our 30-day price guarantee is just one of the ways we ensure you get the best value for your investment. Shop confidently with xTool, knowing that you are always getting the best deal available.
Thank you for choosing xTool. If you have any questions or need further assistance, please do not hesitate to contact our customer support team at support@xtool.com.