Discontinuation of the M1 and Our Commitment to You

Dear xTool M1 Customers,

We are here to announce, with respect and a touch of sadness, that due to product iteration and adjustments in the production plan, the xTool M1 is about to be discontinued. Once the existing inventory is sold out, it is expected to be officially removed from xTool official stores in the Australia at the end of May 2025(The time varies by region). We deeply value the support and creativity of our M1 community, and we are committed to ensuring you feel supported throughout this transition. Below are the details of our after-sales support and customer perks to ensure your M1 continues to serve your creative journey.

1. After-Sales Support Commitment
We pledge to provide exceptional support for your M1, including replacement parts and technical assistance to ensure your issues can be fixed promptly. If our technical support verifies that we are unable to provide the necessary replacement parts to repair your machine and keep it working properly. (This rarely happens.) We promise to offer compensation during the warranty period based on the product's condition. This compensation may take one of the following forms:

    a. A discount equivalent to 100% of your original M1 order amount
    b. A refurbished machine of a different model with a similar value
    c. A partial refundIf you require technical assistance or replacement parts, please contact our customer support

2. Exclusive Accessory Availability
We will supply exclusive accessories for M1 until March 10, 2026, including the following:

    a. 45° Blade for M1
    b. M1 Air Assist
    c. M1 Riser Base with Honeycomb Panel
    d. xTool FabricGrip Adhesive Cutting Mat for M1
    e. xTool LightGrip Adhesive Cutting Mat for M1
    f. M1 Risers- Blade Housing for M1

*Some exclusive accessories are out of stock and vary by region. They will be available after restocking.

3. Official Software Updates
We are committed to maintaining and updating the general functions for M1 official operation software within the scope of commercial reasonableness to elevate your experience.

4. Customer Perks
We want to express our sincere gratitude to you for being a valued member of the xTool community. As a small token of our appreciation, we’re thrilled to offer you a 30% off discount on all exclusive accessories for the M1.

    Discount Code: XTMCRC30

    Validity: Expires September 10, 2025.

    Terms:
      a. One-time use per customer.
      b. Not combinable with other discounts
      c. Applicable to M1 exclusive accessories only

5. Return & Refund Policy
We understand that you may have concerns about returning your M1. If you decide to return your M1, we want to make the process as smooth as possible. Please check the official return policy of the platform where you made your purchase (such as the xTool website, Amazon). We will process your return according to those guidelines. Our goal is to ensure you feel supported during this transition.

Once again, thank you all for your love and companionship toward the xTool M1. May the joy of creation always be with you.If you have any other questions or need assistance, please feel free to contact our support team 

We are always here to assist you.

With gratitude,
The xTool Team