Limited Warranty

• This warranty does not affect your legal rights in accordance with the laws and provisions of your country or region. The terms specified in this warranty should be executed to the extent permitted by the laws of your country or region. When the warranty period of this policy is not sufficient to cover the scope of the law in your country or region, your local policy regulations shall prevail.
• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law(ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• If you order one of our products in Australia, you have legal rights known as ‘consumer guarantees’ which apply for a reasonable time from the date of your purchase until the failure becomes apparent and regardless of the manufacturer warranty as provided in this policy. The manufacturer warranty herein applies in addition to the rights you have at law and are not intended to limit, modify or restrict your consumer guarantee rights in any way. If you are not satisfied that your ACL rights are being appropriately observed then you can submit your concerns in contacting our customer service in writing.
• You can check your consumer rights and guarantees under the Australian Consumer Law: Legislation.

▸How to Obtain a Warrant Service

• If the product does not work properly during the warranty period, please email us at Support@xtool.com for after-sales service. Your email should contain a valid purchase order number or any other proof of purchase.
• xTool will try to analyze and solve your problem through online service. If the problem cannot be solved through remotely, you may need to send the product to xTool's local repair center. If the problem occurs within the warranty period, xTool will repair or replace the product and provide after-sales service for free.

▸This warranty does not apply to

• products or parts whose warranty expired;
• products purchased through channels that are not authorized by xTool, or products resold by other buyers;
• normal discoloration, wear and tear, and consumption that occur during the use of the product;
• failure or damage is caused by incorrect or improper use, maintenance, or storage, including improper handling, use of the product not for the reasonable intended purpose, improper plugging or unplugging of external devices, drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc., an infestation of insects or rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.);
• failure or damage caused by installation, repair, alteration, addition, or removal by any agency or personnel not authorized by xTool;
• damage caused by unauthorized modification, disassembly, or removal of the casing, or damage due to failure to follow the official manual or instructions;
• products or parts whose original identification information has been modified, altered, or removed;
• products or parts of which you cannot provide a valid receipt or any other documents that can prove the warranty status;
• failure or damage caused by using of software that is illegally authorized, non-standard or not publicly available;
• damage caused by reliability or compatibility issues due to the use of unauthorized third-party parts;
• failure or damage caused by virus infection, hacker attacks, or other malicious infringements;
• failure or damage caused by force majeure or accidents;
• damage that occurs during its transit back for repair;
• other failure or damage not caused by the quality of the product;
• products that can operate uninterruptedly or without errors.

xTool does not assume responsibility for the issues above. If you run into the issues above, contact relevant parties for solutions.

▸Special Notes

• Product packaging, complimentary items, consumables, and accessories are not covered by the warranty, but if problems occur when the product is under use for the first time after it's purchased, the product can be replaced without charge. xTool will charge some fees to cover the costs if there's a need to add packaging, accessories, or need for refurbishment.
• About warranty issues related to a product which is purchased in China but already brought abroad: Our company will bear the cost covering the shipment of sending back the product to the customer after it's well repaired, but the customer needs to bear the cost related to the shipment of sending the product for repair and the international shipping cost when the repaired product is sent back to the customer.
• xTool will not be responsible for any other promises made by agents that are not guaranteed by xTool.
• For products that will be discontinued or have been discontinued, relevant departments of our company will issue an announcement and send a contact letter to the agents to inform the final maintenance date of the product after which the warranty service will be terminated.
• For products sold with separate agreements on after-sales service terms, the contract confirmed by xTool shall prevail.
• If you submit a valid claim under this Limited Warrant, xTool at its sole discretion will:
  (1) provide you with detailed instructions and new or refurbished parts to repair the product;
  (2) authorize your return of the product for
      (i) repair with new or refurbished parts
      (ii) replacement with a new or refurbished product that is equivalent to the product to be replaced
      (iii) a refund of the purchase price.

▸Scope of responsibility

• During the provision of after-sales service, xTool will cover the loss of product only when it assumes the responsibility for transit and repair.
• UNLESS OTHERWISE REQUIRED BY LAW, IN NO EVENT SHALL XTOOLBE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE XTOOL’S PRODUCTS, HOWEVER, CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF XTOOL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

▸Relationship of Consumer Law to this Policy

• This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or from country to country or province to province). Except as permitted by law, xTool does not exclude, limit, or suspend other rights you may have, including those that may arise from noncompliance with a sales contract.
• To fully understand your rights, you should consult the laws of your country, province, or state.
• Policy Restrictions Subject to Consumer Law.
• To the extent permitted by law, this warranty and the remedies created are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express or implied, to the extent permitted by law. xTool disclaims all statutory and implied warranties, including, but not limited to, warranties of merchantability and fitness for a particular purpose, and warranties against hidden or delayed defects. to date, such warranties cannot be disclaimed, and xTool limits the duration and remedies of such warranties to the duration of this express warranty and, at xTool's option, to the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on the duration of implied warranties (or conditions), so the above limitations may not apply to you.

！NOTE:
This after-sales policy may vary according to local laws and regulations, and xTool reserves the right to interpret and modify this warranty policy at any time at its sole discretion.